Bookings for the Medical Staffing Masterclass are taken via the website. Upon booking, delegates will either be able to pay by card or alternatively by stating a Purchase Order (PO) number (NHS organisations only).

Once payment or a PO number is received, confirmation will be emailed to the delegate. With bookings involving a PO, this will not be accepted without the name and full details for invoicing purposes and the PO number.

Once the booking and payment or PO is confirmed, the place is secured. If paying by PO, an invoice will be emailed to the person detailed to receive the invoice on the booking form for payment, usually within 21 days of receipt of the booking using the PO number. If payment is not made within 7 days, we will exercise our statutory right to claim interest and compensation for debt recovery costs if we are not paid according to agreed terms.


Should Jane Cole Associates cancel the course for any reason due to insufficient numbers or unforeseen circumstances, the delegate will be contacted and offered another course date in the first instance. If this is not acceptable, a full refund will be made. It is for this reason that delegates are advised that any travel arrangements involving costs are not made until the delegate has been advised that the course is going ahead. This is usually 4 weeks prior to the course. Jane Cole Associates cannot be held responsible for any travel or other costs incurred by the delegate should the course be cancelled or postponed.

Once the booking has been made, should the delegate not be able to attend, it is possible to send a substitute without any additional charge. Please note that any change of name needs to be confirmed to Jane Cole Associates by email no later than one week prior to the course. Whilst every effort will be made, it should be noted that any dietary requirements/adjustments requested by the substitute delegate may not be honoured due to short notice.

Should the delegate cancel their place and not find a substitute to attend, the following will apply:

  • Cancellation of place within 1 month (30 calendar days) of the course date – no refund. 100% of the course fee is payable.

  • Cancellation of place between 1 month (30 calendar days) and 3 months of the course date – 50% refund. 50% of the course fee is payable.

  • Cancellation of place with more than 3 months (30 calendar days) notice – 100% refund.

  • Dietary requirements and reasonable adjustments

    To keep costs to a minimum a sandwich lunch with refreshments is provided at the venue. The venue requests that no food or drink is brought onto the premises. Only food and drink either provided or purchased by the venue should be consumed.

    Dietary requirements can be accommodated, and any requests should be e-mailed to at least 30 calendar days prior to the course date or if less than 30 days, as soon as possible. The venue requests that delegates report any allergies in advance to ensure their catering staff are aware.

    The course uses a blended approach to learning although a slide projector will be used throughout the session. Course materials are provided including the slide deck and other documents. Should a delegate require any adjustments to be made to enable them to participate, these should be e-mailed to at least 30 calendar days prior to the course.

    Full joining details will be emailed to the delegate approximately 4 weeks before course start date.

    By completing and returning this form you agree to abide by these Terms of Booking.